Terms and Conditions

Keune Salon On-Line Terms and Conditions of sale and usage of this website
 
1. About this website
a. This website is operated by Claremont Connections Pty Ltd ABN 63 068 018 173 trading as Keune Salon On-Line.
b. Your use of the website keunesalononline.com.au, all products, photographs, descriptions and information displayed and all transactions are subject to these Terms and Conditions. If you do not accept these terms and conditions you must refrain from using this website and not make any purchases from this site.
2. About Keune Salon On-Line
a. Claremont Connections Pty Ltd trading as Keune Salon On-Line, doing business at 23 Liberty Road, Huntingwood, NSW 2148 is the operator of the keunesalononline.com.au website and internet shop.
b. The keunesalononline.com.au website gives a graphical display of hairdressing salons, that are stockists of Keune products and KCE members, their details will be displayed as part of the overall presentation of this website. Keune stocking salons are located all over Australia. “KCE member” means Keune Colour Expert member salon.
c. Keunesalononline.com.au is not a representative of the salons depicted on this website and trades under its own account. Keune stocking salons depicted on this website are not a representative of Keunesalononline.com.au and trade on their own account.
d. Products depicted on this website might be available at Keune stocking hairdressing salons and be sold at prices different from prices on this website or other websites as determined by the salon or not at all.
3. About you
a. You must be 18 years of age or older to purchase products from this website.
b. Any order or purchase made by you on this website acknowledges, that you are
1. Accepting the terms and conditions of sales and usage of this website
2. Agree that you have entered into a legal contract with Keune salon On-Line covered by these terms and conditions.
3. These terms and conditions together with your order constitute the entire agreement between you and Keune salon On-Line
4. Website information
a. Images of goods displayed without a price besides that image are not offered for sale
b. Photographs are for illustrative purposes only and actual products might vary from the displayed images or descriptions.
c. Orders will not be accepted for shipping outside of Australia.
d. Products may at any time be added or withdrawn from this website without notice.
e. Descriptions and or other contents might be altered at any time without notice.
5. Intellectual Property Rights
a. The Keune logos and products on this website are registered trademarks of Keune Haircosmectics of The Netherlands and are used under limited license by keunesalononline.com.au.
b. The salon logos depicted on this website are trademarks owned by the hairdressing salons detailed on this website. The salons displayed are recognised and registered users and retailers of Keune products in Australia.
c. The intellectual property rights are protected by New South Wales, Australian and International laws. Nothing in these Term and Conditions gives you the right to use any of them.
6. Payment
a. Payment must be made in full prior to delivery
b. Your credit card payment will be encrypted and processed by a secure payment gateway. We do not keep your credit card details on file. We will not be responsible for any loss or damages, direct or indirect, suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.
7. Prices
a. Prices may change without notice
b. Prices may not include freight and delivery
c. Prices shown are in Australian dollars and include GST where applicable.
d. Unless otherwise stated prices do not include any accessories shown in any of the pictures if any.
8. Delivery
a. Supply will generally take place within 1 business day from placing your order. Ie orders placed on Saturday and Sunday will leave on Mondays, orders placed on weekdays will leave latest the next business day
b. All deliveries have to be to an Australian address.
c. All deliveries require a signature on receipt.
d. Delivery can take anywhere from 1-5 business days depending on the courier or freight company used. Deliveries via Australia Post and or remote locations might take longer.
e. No Deliveries can be made to a PO Box. A physical address needs to be provided, if an office is used for delivery please specify clearly the details like the floor, if located in a multi-story building or specify details like, “ deliver to warehouse “
f. If you specify “ leave without signature “ or “leave at front door” we cannot be held responsible when all or some goods go missing  from your order.
g. We will email you with a track and trace number, so you can follow the delivery of your order to the address nominated by you.
h. For any problems with deliveries please call Keune Salon on-Line customer service department on 02 8884 4650  for assistance.
i. Keune Salon On-Line cannot accept responsibility for delivery failures by our third party delivery contractors.
j. Delivery fees can change over time and are clearly identified on the website during the processing of your order.
9. Returns and Exchange
a. Faulty and damaged goods return
Every product that we stock is of the highest standard and checked prior to departure.
However if you have received a faulty product we are happy to exchange it for you. Please contact our Keune Salon On-Line customer service department on 02 8884 4650 for assistance or email us at info@keunesalononline.com.au within 7 days of receiving the products to obtain a Return Authority Number. Please include your “RAN” with your return goods..
b. Incompatibility reactions
            Keune will not accept product returns due to Incompatibility reactions. All Keune products are developed in accordance with regulations set by the European Scientific Committee for Consumer safety. This ensures that the products are safe and                      healthy for use. Keune uses the best selection and combination of ingredients, sourced from ethical suppliers. However, Keune holds no responsibility for incompatibility reactions, such as irritation or allergic reactions, which cannot be ruled out                      completely. If in doubt, please email us for an updated INCI (ingredient) listing for the product. 
c. Change of mind returns
When you change your mind about the order, please contact us immediately via our customer service department on 02 8884 4650. If the order has not been sent out for delivery we will refund you the order. However if your order has left for delivery we can only accept your return under the following conditions:
Change of mind returns will be accepted as long as the products have not been opened or used and are in a saleable condition. Change of mind returns will be accepted on these conditions. Delivery charges for the return journey need to be paid by you in advance to the freight company selected by you. Please ensure goods are properly packaged for their return journey. Damaged goods due to insufficient packaging will not be accepted for return. The following deductions will be made during the refund process: the original freight and delivery fee, plus a 20% processing and restocking fee.
Please email us on info@keunesalononline.com.au to obtain a Return Authority Number prior to returning the products to us.
Once products have been opened or used we cannot accept change of mind returns.
 
10. Unavailability of product
a. Keunesalononline.com.au will not unreasonably refuse to accept orders, subject to availability of products,  that are displayed on the website with a price beside or below their image. Keunesalononline.com.au shall not be liable for any loss or damage caused by non-acceptance of orders, out of stocks of products, ordered or delays in making deliveries of orders placed.
b. We reserve the right to refuse supply of the products ordered by you and or terminate our contract with you at our sole discretion without incurring any liability to you.
11. Disclaimer
a. Keune Salon On-Line or any of its associated companies including but not limited to Claremont Connections Pty Ltd and the hairdressing salons depicted on the Keune salon on-Line website do not accept any responsibility for any loss or damage, however caused through the usage of this website.
b. The use of the information on this website is at your own risk. Keune salon on-line and all associated companies and hairdressing salons exclude all liability in respect of any injury , any damage or loss arising from the use or inability to use of the information provided on this website or through emails provided through this website, as is permitted by law.
c. You agree to indemnify Keune salon On-Line and all associated companies and hairdressing salons from liability relating to copyright infringements, defamation, invasion of privacy and trade mark infringements which arise out of the use of this website and any information you provide via this website.
12. Security
We take all reasonable steps to store your personal information securely. It is in our interest that you feel confident in shopping with us on line. 
13. Cookies
A cookie is a small amount of information sent from a webserver to your computer when you use our website. This information does not personally identify you, it does tell us that your computer has visited our site previously. It does not identifies your personal details, unless you have registered with us previously.
14. Personal Information
We do not share or sell any of your personal information that you have provided to us to unrelated third parties. We may need to provide some of your details to our delivery contractors to enable delivery of your order to the address nominated by you. We may also provide data to the Keune KCE member salon selected by you as part of the process to execute your order and for marketing purposes of the salon.
15. Change and Termination
a. The Term and Conditions may be changed at any time without notice, your continued use of this website after changes have been made to these Terms and Conditions will represent your agreement to these changed Terms and Conditions. 
b. All terms and conditions, disclaimers and limitation of liability will remain in effect after you have terminated the use of this website
c. If any provision of these Terms and Conditions are to be found invalid or not enforceable
by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms and Conditions.
16. Governing Law
These Terms and Conditions are governed by and interpreted under the laws of the state of New South Wales in the Commonwealth of Australia.